Refund Policy

This Refund Policy applies to training programs offered by RouteBase Chart Training. By enrolling, you agree to these terms in addition to our Terms of Service.

Confluence Mapping Intensive

Full refund: Cancel 14 or more days before the cohort start date and receive a full refund of fees paid, minus any non-recoverable transfer charges.

Partial refund: Cancel 7–13 days before start and receive 50% of fees paid. Deposits are non-refundable within this window unless we fill your seat from a waitlist.

No refund: Cancel fewer than 7 days before start, or after materials have been shipped or digitally delivered, except at our discretion for documented emergencies.

Rescheduling: One free transfer to the next available cohort if requested at least 14 days before start. A 1,500,000 VND administrative fee applies to second transfers.

Chart Review Sessions

Full refund: Cancel at least 48 hours before your scheduled slot.

Partial refund: Cancel 24–48 hours before and receive 50% credit toward a future session within 60 days.

No refund: Cancel within 24 hours or fail to attend (no-show). Late chart submission without 24-hour notice may result in a shortened session without fee adjustment.

Group Marking Workshops

Individual cancellation: Same 14/7-day windows as the Intensive apply to open cohort seats.

Private group bookings: 50% deposit is non-refundable within 10 days of the session date. Full group cancellation 14+ days before receives deposit refund minus transfer fees.

Chart Lab drop-in sessions

Cancel at least 24 hours before for a full refund. Same-day cancellations are non-refundable but may be credited once per quarter at our discretion.

Non-refundable items

• Printed materials already shipped
• Completed chart review or lab sessions
• Administrative fees for rescheduling beyond the one free transfer
• Optional recorded session access once the link has been sent

Work already started

If you withdraw after Day 1 of an intensive has begun, no refund is due for remaining days. We may provide written feedback summaries for completed portions only.

RouteBase cancellations

If we cancel a program, you may choose a full refund or transfer to the next available date at no extra charge.

Refund process and timing

Approved refunds are processed to the original payment method within 14 business days. Bank transfers may take additional clearing time depending on your institution.

How to request a refund or reschedule

Email info@hub-routebase.click with your name, program, booking date, and reason. Include your invoice reference if available. You may also call +84838441701 during business hours (Monday–Friday, 9:00–17:00 ICT).